The lady was rude, did not know any answers to any of my questions. gave us a uhaul with half a tank of gas, and no dolly for us to use. and all she kept saying is we are not a uhaul we are just a supplier. there was a huge dent and when we tried to tell her same response we are just a supplier, and when we needed help with the app so we could report everything she couldnt help us and said the same thing. never again will i go there.. also didnt have any of the equipment we ordered so they had to change us all around. we had to go to 2 diffrent locations to get what we ordered and still got charged for extra miles we did not cause and charged me for the wrong trailer that cost more.
Xeus G
Ridley's Family Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pocatello, ID 83201
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Customer Reviews
- 4.0 Average Customer Rating
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I rented a uhaul and an appliance dolly. They did not have a dolly at the location i reserved it at. I was told I would have to go to another location to pick one up. The truck was completely empty when I picked it up, yet I was charged for 12 furniture pads. I never received said furniture pads. Had to drive all the way across town and back in the uhaul, but was charged for that mileage for retrieving the dolly that they were supposed to have reserved for me. Then had to return the truck to one location and the dolly to another location. The whole thing was very frustrating.
Amanda KI didn’t realize I needed to check in the trailer online until a couple hours after I dropped it off so I think I was charged extra even though I dropped it off on time.
Aaron HUsed the after hour drop box, so we did not talk to personnel. Enjoyed the ease of returning though.
Janice GThank you Tracy for gettin her done!
Jason T