Very convient, MIDGARD has two facilities within 1.5 miles which is confussing to which drop off location was assigned. Manager accepted the truck even though at the wrong MIDGARD location.
BRUCE N
Midgard Self Storage Point Harbor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Point Harbor, NC 27964
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- 4.0 Average Customer Rating
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You charging me for wrong drop-off I call and explain all the situation that was going on with me when I got sick and was suppose to drop off at 7pm which I spoke to the lady at midguard and she called the correct department and spoke to someone at midgiard to tell them what was happening and they said it was fine for the truck to be dropped off at the capital blvd center . Please research this because I cannot pay that amount
HEIDI AYou ambushed me. I reserved my truck for one location and you changed it to one 15 miles further away the day before pick up. I had to load your app, figure out how to handle the process remotely, send screen shots, open lock boxes, etc. All this was dumped on me 24 hours before pick up. I was stressed, upset, taken by surprise and frankly, very angry. No warning at time of reservation. No heads up.
ROBERT RGas indicator was slightly off from what they said it should actually be, took a picture showing gas indicator light.. Light on indicator shows 3/4 in picture, they claim it was 13/16 but picture clearly shows different amount, & was still required to bring it back with more fuel than was in it when I picked it up.. I returned it at 7/8.. as indicator must be incorrect & next customer is responsible for discrepancy in fuel .. anot a happy customer when everything else was great..
Barbara ZThe truck I contracted for was not available the very day before pickup. I had to go to another location to obtain a truck. The self check in is ok but I felt I was doing the job of a Uhaul employee ( taking pics, etc).yes I know saving cost, right. Or, increasing profit for U-Haul.
Richard K