During the car return process, I had a very unpleasant experience. I simply had a small wooden board that needed to be disposed of, and I asked the staff if I could put it into their trash bin. The board was very small and would not take up much space, but the staff firmly refused, stating that “it is company policy not to provide the trash bin for customers.” I believe this was a small matter that could have been easily resolved with a simple act of kindness, yet I was met with unhelpful and unfriendly service. As a customer, it was inconvenient for me to transport such an item, and I had hoped the rental company would show some basic flexibility and consideration. Instead, the rigid and cold response left me very disappointed. This experience made me lose confidence in the company’s customer service, and I will give this rental a very poor rating. I will also seriously reconsider whether I will rent from this company again in the future.
JIAYI W
Globe Oil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pomona, CA 91766
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Customer Reviews
- 4.5 Average Customer Rating
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I couldn't be happier, this location serves me just fine. It's close to my home,its conveniently located at a gas station so I can top off the fuel tank when I turn it over to the UHaul agent.
BRIAN KInside was clean but outside wasn't. Thx
LEO AHire smarter employees.
LAURA SIt would be nice if you didn’t get charged for 2 rental periods when you show up less than 20 minutes past your rental due time. Shit happens
Shawn V