The app made it so easy to find the vehicle and return it. I also found that first speaking to Brian at the Port Washington NY location essential. He was super helpful and patient— I called him multiple times! He saved me time and money choosing the right vehicle for my job.
Linda H
Storage X
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Washington, NY 11050
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The gentleman that served us was excellent- being this is public I will call and tell you why the truck itself was not up to my liking
MARIA JThe location is convenient but because it is unstaffed, you should let customers know they will be doing EVERYTHING on the app. We were sent an email about this at 10:00 a.m. - start time for our reservation - so we didn’t see it. We wasted time calling and trying to find a human on site. Also, at this spot, trucks are around back and not in an obvious location, and the lockboxes are also tucked away. Nothing was clear when we arrived.
julie bwe ordered a 10ft UHaul truck 1 month in advance. The location was changed 3 times, farther and farther from our home. 20 minutes before our reservation started, I received a text: “Please note your U-Haul reservation has been moved. Unfortunately we do not have availability.” No phone call or anything, I had to call THEM! Turns out the current renter did not return the truck. I asked to switch the any other truck, they gave me 9ft van. When my husband figured out the lockbox (no person on site) the van was blocked in by other vans!! Had to call AGAIN to change the van. We were lucky our belongings crammed into the van and our Jeep. We were offered $50 credit but it doesn’t cover the strain they put on us and unprofessional process. Will certainly look into other rental companies in the future.
ZACHARY WI think that the 24/7 pick up is a good idea but I think that you need to have better signage in this location. The key pick up was around the building from when the van was parked. I also think that your online instructions on how to use this service wasn't too good. The YouTube video was not easy to follow. Also you should tell customers that they are going to need to make photos of the rental vehicle so they can move it to take the photo easier.
Alan B