I reserved a truck and a dolly online in advance. When I arrived to pick up my rental, the truck I had reserved was blocked in by a trailer. While I was waiting, the employee unhooked another truck from that trailer and brought it to a customer who had arrived approximately five minutes after I did. In my experience renting from this company, the equipment I reserve is usually already inside the truck when I arrive. That was not the case at this location. Instead, I had to go inside and ask for the dolly I had already paid for as part of my reservation. The employee informed me that they only had one dolly left and that she was giving it to the customer who arrived after me—even though I had already reserved and paid for one. She also told me there was no way for her to remove the dolly from my reservation, which means I was charged for equipment I never received. Now I have to wait for the general manager to remove the charge and issue my refund. To make matters worse, because my truck was blocked in, I had to carefully maneuver my way out of the parking space while trying to avoid hitting the trailer directly behind me. The entire pickup process was frustrating, inconvenient, and completely avoidable. Unfortunately, the customer service made the experience even worse. The employee was unfriendly, unwelcoming, and showed no interest in helping resolve the issues. She never smiled, apologized, or demonstrated any concern for the inconvenience I experienced. I have rented from many locations over the years, and this was, by far, the worst experience I’ve had. I cannot understand why this location operates this way, and I hope management addresses both the poor customer service and the lack of organization to prevent other customers from having the same experience.
MICHELE W
Sauls Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Porter, TX 77365
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Service is outstanding at Saul's.
Connie HVery efficient and professional.
Anthony WThere’s nothing to improve. This place is spot on. Excellent!!
David KOnce again they also were very good
Arthur N