When we picked up the truck, the back of the truck was filthy and the hand truck was not reset and it was broken we called to make sure that we were not gonna be charged for it because we did not request to use one.. And also, I just tried to return the truck and there’s no key drop so I have to wait for a call back to find out when I can drop the key off. It’s very inconvenient and you guys are really dropping the ball.
Melynda A
Vans 76
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Employee was great—very helpful! I had a hard time finding the location (signage is not directly on the road) and ended up having to drive circles in the truck for a few minutes to locate the actual drop off site.
Heather SGood Job!! Thanks
GILBERTO AWhatever happened to the practice of giving the customer a FULL gas tank and expecting him/her to return it with a full tank or be charged whatever it takes to refill the tank? Giving someone a partially filled tank and expecting them to correctly estimate how much they used is a ridiculous hassle.
Peter PLamar12048 was very helpful. Even though I had not made a reservation he was able to use his phone to scan and process my ID and debit card, making for a less complicated process. Thanks again!
genitta l