The tires were way too worn out, legally speaking they weren't even usable. The breaks were only working in the front two wheels, no breaks at all for the double wheels in the back. The truck was very old and drove poorly. The staff at the counter was unprofessional and didn't even speak French (we're in QC), and they were very unclear about everything regarding the rental. I put the exact same amount of gas there was before I drove the truck and was charged an extra 27$ because they said it wasn't filled enough. It is winter here and that truck was extremely inadequate and dangerous. It was a total disappointment and I ended up having to pay 2x what I was quoted for idk what reason. Plus, the rental place was 45 minutes away, the kms I actually needed the truck for was like 15, but having to drive the truck to my old house and then having to drive it back was ridiculously expensive. I could very much sue you for handing me the keys to such an horribly poorly maintained vehicle.
Liliane D
Hotel Le Portneuvois
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portneuf, QC G0A2Y0
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Customer Reviews
- 4.5 Average Customer Rating
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Le service était parfait, le processus de location efficace. À améliorer:effectuer le lavage du véhicule en cabine et dans la boite entre les clients serait bien.
EMILIE GLast one that used that truck spill sticky liquid all over the dash
JEAN-PIERRE GSeulement faire part au client qu'il y a des frais de 89 donc quand tu crois que y'a le kilo à payé et le tarif de 29.99 ben tu fais le saut quand tu voi le 89 de frais de je sais pas quoi en faite donc fait chier
DAVE PPerfect
Julie C