Everything was fine, the location is definitely a little crowded, but I was able to park and pick up the trailer with no problems. The gentleman working was friendly and easy-going. Trailer was fine for what I needed it for and I had no issues with it at all.
Jerry H
Keep It Running
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portsmouth, VA 23707
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe location was not well lit. I had to place the trailer in the street because this was a car shop that did not have designated spots for trailers.
Christopher JNo one was at location in the middle of the day. The phone number was disconnected. It was in a very scary part of town and there were disreputable people all around. My wife refused to get out of the vehicle due to being extremely uncomfortable with the environment. I called customer service, but was told he could not help me and that I would have to download the app and do a mobile drop off. What happened to customer service, if I wanted a job at Uhaul I'd get one! As stated prior, we will NEVER rent or deal with Uhaul again in any fashion! I will ensure that I share this downtrodden experience with everyone I know.
Josh HThey nice person's
Adolfo OI made a reservation on line for a cargo trailer for $343, an when we got to the location like 15 mins to pick up the cargo trailer up , the gentleman said he had rented out the cargo trailer we had reserved, an needed ito make a new contract but said it would be $443 we asked why if we had got the same cargo trailer for $343 he said that was the price he had.I called the 1800 customer service to see if they could help with the different of prices I got ,and the first agent put me me hold then got disconnected, I called again second agent said there is nothing that they could to to honor the first price they gave me for $343 . So I will have to think about doing service with Uhaul again
CRISTIAN M