Terrible customer service. The people at the location had no clue what was going on. Nothing was available at pickup. The field manager was a total arrogant, obnoxious individual. He spoke very poorly on the phone, he didn't know the details of the situation. I asked for his manager about 12 times and he refused to give me his managers name. His name was Dan Macuchey or something like that, absolutely terrible, he should be fired or put through a customer service training course at the bare minimum!!!
MARCUS C
Berks St Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pottstown, PA 19464
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The vehicle we booked was not available There was not staff available to service us and the convenience store customers. We were told to wait while they served them Communication was unclear - and hard to understand. All the Dollie’s and blankets were not ready, they had to get them ready and that took a lot of time. The moving helpers also changed the agreement and only did 2 hours instead of 3 -supposedly because they had to drive between different locations -which they knew up front.
Lana PDO NOT rent from this location. They tried to say I left the truck on empty when at dispatch it was nearly empty. I went a minimum of 5 miles, max of 10 and they charged me for 280 some miles which resulted in a $626 charge. These guys are thieves!
Lisa NMuch smoother than my last rental.
George CMake sure the truck doesn't leak when it rains and have the rental equipment reserved (furniture dollies and pads) actually available at the reserved location or don't offer it if you don't actually have them available. Not having this equipment available not only cost me extra time on the job I needed to get done but also caused my husband to get hurt.
Brittany W