The truck battery was dead and would not hold a charge. We needed to call to get it jumped the first time we entered, then had to jump it ourselves later, then needed to call to have the battery fully replaced. The entire ordeal cost me and my moving crew 4 hours of moving time and I will be submitting a formal complaint once I have time to properly write things out.
Anthony P
Berks St Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pottstown, PA 19464
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThere was an issue with the rate and also with the mileage and took over a week to resolve! Not sure if it was U-Haul or the location Berks St Pottstown. I repeatedly told the people beige we got the truck about the rate change and mileage but didn’t seem to care at all. I had to repeatedly call back u-haul for a resolution. Moving is frustrating enough rather than deal with this hassle! Hopefully does better with their other customers!
Judith MThe location did not have the equipment they claimed to have online, which forced me to go out of my way to acquire it from another site, and I was charged an additional $50 for the extra miles.
Charles BVery unfriendly employee or owner. Miserable. Talked through a glass partition and was at the other end of where we had to stand and asked questions to us. We continued to let him know we could not hear him but it did not matter. After we did the driver license verification on our phone, he gave us the key to the truck. did not tell us which truck (as you walked towards the trucks they looked the same). Found the truck, the $19.99 sign in the window shield was still there-had to take that down. Other times when we have rented U-Hauls, the employee or owner at least walks you to the direction of the trucks and explains a little to you, has the truck ready for you, etc. Would never recommend this place to anyone. This was not the location we originally signed up for but the day before we were told this was the only place near us that the truck size was available. We booked this truck in May.
Heather CFast and easy drop off.
Michael V