Took over an hour to reserve unit, two calls to help line before person told me system was down. Not enjoyable reservation experience. Also self checkout camera function to take pic of drivers license is horrible. camera will not focus on drivers license close up - this is uhaul app issue not my phone issue
JAMES S
Storage Rentals Of America
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Powell, OH 43065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Did not talk to a person.
Thomas GThe only issue we had was with the 24/7 pickup process. When we placed the order, we were told we could pick up the truck any time that day, so we selected 7:00 am as the earliest time. We arrive at 8:15 am. Nowhere on the documentation did it say that the order would "time out" after 45 mins and the "Pick up your truck" icon would disappear from the app. We spent an extra 45 mins trying to figure out the process and sitting in the parking lot on hold with multiple customer service people to finally get the time updated by a live scheduler. This could have easily been solved by writing "must pick up within 45 mins of the time requested" on your website, email confirmation and/or other documentation. We would have selected a later time. The policy is not an issue at all but it needs to be communicated. Had that issue not occurred, we would have had all positive reviews for the process.
Doug SNot a thing. Everything was absolutely perfect ! Many thanks to Paul and his service.
WILLIAM CThe mobile pick up and drop off process was seamless and easy to complete. The truck and the keys were ready and the instructions on the app were easy to follow.
mark c