If you have issues with this place just contact David at traffic control. He saved me from a contract error that customer service couldn't do. The facility wasn't reachable when I had issues with my rental but David was on top of it. Just contact him.Nicole W.
Moving Truck Rental in Prophetstown, IL at Soleta Classic Restoration Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Prophetstown, IL 61277
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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If it wasnt for Dave who helped me all along the way i would have received no help from this location.Steven D.
Supposed to pick up at noon, no one there, had to call uhaul to get info on key and pay at 2:00 pm. Behind by 2 hrs. Not sure what happened but a phone call telling me when they wouldn't be there would have been nice instead of making 2 trips.Mike J.
The corporate scheduler was rude and presented a higher quote then needed. I would never work with the corporate scheduling in Arizona ever again.Megan J.
Jesse was great! Though the computer was difficult, he was able to finalize my rental. They hooked up the trailer and made sure I was set to go. Friendly, professional and I'd rent here again if needed. Thank You! Sherylsheryl K.
Very nice manJoel B.
Not happy that when it waa suppose to be a 24 hour rental I get an email saying it had to be back that day for thay much money I should of had it for 24 hrs not happy I should be given a diacount5Richard B.
No one present at location. After 3 customer service calls, finally got access to the truck, an hour and a half late.Brian I.
No one was there to help me. Had to do contract with a gentleman over the phone. There was a mirror missing and a broken hook up on the trailer. After 2 hours of waiting I had to hook up the trailer by myself. I will not use this location again. Very pissed off might not use uhaul again after this everJerald W.
My 15' truck rental was switched from West Davenport Uhaul (which is also where my storage unit was located) to this location a couple of days before my move. When I showed up at 8:30 (business was supposed to open at 8:00) the office was empty/locked and my truck wasn't there. My truck ended up showing up around 8:45-9:00, but the office manager never ended up showing up. If I hadn't have been there so early for my appointment to have the lady dropping off the Uhaul hand me her key, I wouldn't have had a truck for my move and would have had to cancel my movers at my own expense. I also had to take the trailer off by myself because of this. The Uhaul customer service was thankfully helpful and ended up sorting this out just in time for me. Overall, this whole situation was totally inconvenient, unprofessional, and ridiculous. I would think twice about continuing business at this location.Jon F.
It was a 3 hour round trip after the pick up location was changed. I had requested a larger dolly but was supplied with the smaller one. I'm believe I paid for the larger one too. Registering was a pain. I had done pre-registration but the app your locations have to use was extremely slow.Kylie S.
After renting from 3 different locations, I can safely say your software program is lacking "ease of operation".Keith F.