We rented from this location because it is close to home. We need a one-way to Atlanta. When we were checking out he factored in mileage and return location - giving us only 513 miles for our trip. I picked the return location which was supposed to be within a few miles of our destination, but ended up being 22 miles away and over an hour drive in Atlanta. He also up sold us on the insurance. We ended up locking the keys in the truck (since it doesn't use a smart start system) and we called the location that was 22 miles away (we would have been close to going over our allowed mileage of 513) - not knowing yet that it was that far. They came out, charged us a $100 and said it had to be cash. Then after realizing how far away it was - we called that location back and asked if we could drop it somewhere closer - they were not nice and said that we could be charged for dropping it at another location. Overall I felt like we did not receive good service from either location and that we were taken advantage of. I would not recommend this location to a friend and I would not use them in the future.
JAMES M
Prospect Treasures
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prospect, KY 40059
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Customer Reviews
- 4.5 Average Customer Rating
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Paul Taylor is excellent to work with.
RICHARD sNight drop off. Rated location base on convenience
STEVEN SThis location had my mobile pick up ALL set, which made things VERY smooth unlike most other locations.
GABRIEL CProspect Treasure location is always A+ with service and underrating! Truck was ready to go!
Colleen W