Keep up the good customer service.Ken G.
Quesnel Shell Gas Station
(U-Haul Neighborhood Dealer)
Quesnel, BC V2J4C5
- Mon–Sun6 am–10 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Quesnel, BC V2J4C5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Have the equipment where the initial booking is or give them more than 24 hour notice that it is not in the desired locationDestiny V.
I did not personally attend in Quesnel as my son-in-law had to pick up the truck. I am 80 years old, living in Prince George and was told on July 28th that the truck would be in Prince George for pickup on August 16. I was not told that I could possibly have to drive 75 miles to get the truck and that I would be responsible to pay for the fuel to drive it the 75 miles to Prince George. Being informed less than 24 hours from pickup time that this is what UHaul expects is completely unacceptable!! My son and daughter have used UHaul equipment several times during the last several years and I can assure you that we will not be using them again. I have made several attempts to gain some compensation for extra fuel costs without success. I have repeatedly been "stone-walled" with "we do not guarantee location" and we 'follow our policies'. Also the supervisor's comment today was 'customers have to drive from Vancouver to Kelowna/Penticton to pick up vehicles and with no compensation'. I was also told that manager from Arizona head office would be contacting me to resolve the situation; but I kept getting "rerouted" to a rep in Vancouver area.DON C.
Uhaul is the worst rental company I have ever dealt withTodd P.
Great ServiceJerry M.