I WILL NEVER USE U-HAUL EVER AGAIN. First mistake— I booked my pick up time online via my mobile but nowhere on the site did it mention that the times were central times, not eastern so I was THREE HOURS EARLY to pick up the van. And you can only pick up 30 mins early. So instead of 6:30pm being my anticipated pick up time, it was in fact 9:30pm— way too late to get anything done. The next morning my van was stolen. But it seems as though this is an often occurrence since not a single person wanted to help me . The most guidance I got was “file a police report and call us back”. Well when I called back with the police report number, nobody wanted to take it down, I kept getting transferred from one department to another. And every single person I spoke with said “I don’t deal with stolen vehicles. Even equipment recovery said that! Worst customer service ever. Nobody wanted to work, nobody wanted to do a little research to help a customer. I quickly realized your people are not going to do another persons job, because they don’t even want to do their own… By this point I was so tired of being transferred around and not getting anywhere so I gave up. Luckily, the cop called me the very next morning and told me they recovered the van and would connect with you guys. I assumed the matter would’ve been handled by then. But on Saturday, May 9, I get a receipt stating that I was charged $624?!?! How this number came about I have no idea considering the van was dropped off, or should’ve been dropped off hours before I even planned on bringing it and that total was only going to be $86. Again, I attempted to contact somebody who could help me resolve this and to get a refund however it was nobody’s job apparently. I guess nobody was trained on how to help with stolen vehicles or they simply just didn’t want to.
Jasmine K
Little Sue Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Raleigh, NC 27606
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Customer Reviews
- 4.5 Average Customer Rating
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Good and fast customer service.
Nasser SIt was after H-Haul office hours when I picked my renal up. The gas station manager was very kind, answered my questions and let me stay inside the building while I filled out the information on the app to secure the truck.
Kirkland SAbsolutely easy at this location. Staff was friendly and informed. Easy check out and on our way within 5 min.
Ronald KI ordered a dolly with my reservation but didn’t get one. Other than that everything was good.
ALEXIS D