van g. on 9/28/2016
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I can't thank you for your service enough. Everyone was hospitable, and knowledgeable. They inquired about my specific needs, and aided me accordingly. Thank you
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MIKE C. on 9/26/2016
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The truck was dirty there was trash in the cab . the transmission was very noisy and the brakes squealed like they were on their last leg . customer service was excellent everyone was very accommodating. 7 out of 10 stars.
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JOE M. on 9/24/2016
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E mail bill came in as a PNG and could not be opened in my computer as it was not reconsised. Could you use a more common type of file so we can read the bills.
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gary c. on 9/21/2016
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Have more padded moving blankets available.
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kim f. on 9/19/2016
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A little busy, vehicles lined up when returning, but very efficient & fast in service
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kristen H. on 9/18/2016
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Employ extra workers on Saturdays.
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tracy m. on 9/14/2016
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I had a horrible experience. Customer service gave the wrong quote multiple times. I was told incorrect information about hauling. The price I ended up paying was $200 more than I was told and they could not explain why. The truck they gave me was extremely dirty on the inside, dirty cup holders that had spilt liquid in them and fingerprints all over the windshield and aide passenger mirror. My trucks electrical system inside stopped working during my trip, had no lights, no speedometer, no gas gauge. I called to file and complaint and was told I would get a call back from a supervisor in 72 hours and I still have yet to hear back. I will NEVER use uhual again!
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SATURNINO A. on 9/13/2016
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Customer service was grate .
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James G. on 9/12/2016
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A bit more parking for cars which are left when renting a truck. Much of the available parking is taken by trailers.
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Gary G. on 9/12/2016
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Extremely helpful, professional and not satisfied until the customer is satisfied. I'd go out of my way again, to do business with this location. (see review in previous column for more details)
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GAVIN C. on 9/11/2016
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I rented a truck and a tow dolly and went back ten minutes late to turn them back in,they couldn't do what I needed to get done and they told me I have to keep it
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Jesus B. on 9/6/2016
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It would be nice to have vending machines at all your locations for drinking something.
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april a. on 9/5/2016
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This location was great but it was not the location I had chosen, nor was it the location that U-Haul originally redirected me to. The original redirect location employees never showed up to work so no one was there and it caused me to be late for my (paid) moving help.
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Edmund A. on 9/3/2016
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Bob was superb & did everything needed. We were in & out in 20 minutes Great! Everything went as advertised! Email reservation & confirmation was easy & well done. Just keep up the methods in place & have good people like you have. A job well done. No issues at all. Ed Aungst very very pleased! !
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Christine S. on 9/3/2016
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I am not very happy. Was charged $46.00 plus tax more then what I should of been. I was charged weekend rates instead of weekday. Noone I talked to could help me.
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Dorian S. on 9/2/2016
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I was charged $25 for cleaning fee, I spent 20 minutes cleaning the truck before returning it...I feel they were finding ways to add to my costs.
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Marilyn R. on 9/1/2016
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The headlight on our truck was out and it was not caught until we came back the next morning and we had to drive at night.
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Bryan R. on 8/31/2016
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Great job!
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Jennifer A. on 8/29/2016
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They need to improve on customer service. We were given a time for pick up and were told verbally that we could come earlier if needed but when we got there an hour before he scheduled pick up they had gotten rid of our truck. They need to change policies and procedures such as calling customer before picking up truck. Also, We were charged extra when we were supposed to get a refund and were given an attitude when talked to manager. We have not gotten our money back. We will not recommend u-haul nor will we ever use it again.
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jeannette s. on 8/27/2016
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I'vr done a lot of business in the last year and both locations that I used were excellent! The staff at both locations are wonderful!
Jeannette Slobodjian
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Bryan O. on 8/27/2016
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All 3 staff members were very pleasant and professional. When I had an issue they pleasantly found an adequate solution to make my move a success. This is my second time using this facility with a positive experience. I will continue to use it for any moving services.
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Ray B. on 8/23/2016
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nothing, all employees were very courteous & made it a pleasurable experience. thanks
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Ian E. on 8/23/2016
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The U-Haul call center told me i could get a drive on car trailer and and made a reservation for me. When i went to pick it up i was told it was not available. I was talked into using a car dolly, two of which were at this location. The first one i filled out paperwork for did not have functioning lights. I was told to just "be safe." When i refused to accept that dolly i had to go through all the tedious paperwork again before i could leave with another dolly that had working lights.
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chris c. on 8/22/2016
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Checked truck out a week in advance and the desk person told me to be there at 915 as they open at 9 on a Sunday. I showed up at 915 and had to wait 45 minutes to get my truck.
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Carmen V. on 8/21/2016
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Very professional and helpful
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