The trailer had one newer tire and one older tire. When I picked it up, it was full of dirt and screws and had a strong odor that smelled like some type of toxic substance. I took photos documenting the condition of the trailer. I was also disappointed that no one asked if I needed assistance or came outside to help connect the trailer or verify that it was safely attached before I began my 5,200 km trip. Fortunately, I knew how to connect it properly myself. However, not every customer has that experience, and if someone didn’t know what they were doing, the consequences could have been very serious. I also wanted to mention my experience with the staff. The younger man at the front desk was extremely rude and unprofessional. The father was polite and reasonable, but the son’s attitude was unacceptable. He came across as cold, dismissive, and arrogant throughout our interaction. I left feeling upset and disappointed by the way I was treated. What made the situation even more frustrating was that while I was inside completing the paperwork with the son, the father went outside and was working on his own vehicle in the parking lot. When my daughter and I went around to pick up the trailer, no one came over to assist us or ensure everything was connected safely before we left. Based on this experience, I will not use this location again. I will also be sharing my experience with others, including the poor customer service, the dirty condition of the trailer, and the complete lack of assistance in preparing it for such a long journey. The experience there also took an hour….I expected a much higher standard of professionalism and concern for customer safety. I honestly want to be reimbursed or have some type of remuneration for that experience and having a uhual with two tires in different conditions to drive across Canada with…
Suzanne E
Red Deer Rentals & Maintenance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Red Deer, AB T4N2N7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The equipment worked perfectly & as expected for the task at hand. Staff at the store was approachable & he was very knowledgeable about their products.
James FVery friendly and helpful. Very pleasant to deal with and answered all my questions
Patricia KSecond time renting from here and I've had positive experiences both times. Very helpful and kind.
Kimber BHonestly this is the second time I’ve rented from this location. The staff really couldn’t care less about customer service. It had been a few years since I rented from them and I had forgotten how bad it was years ago. Complete indifference, zero desire to be helpful or even provide a baseline level of courtesy or respect. The trailer was fine, but I’ll be renting elsewhere next time.
Eric K