This drop off location was understaffed, the office was unsecured and I went in and called out but there was no one in the office. As it turned out the lady that I walked by cleaning out the trucks was the only person working. She failed to ask if she could help me so I was running around trying to find someone to turn the truck into. Later that day the local franchise called and said I had an additional charge for fuel though I used the gauge on the envelope. I wanted to pay it directly via credit card but she said I would have to call UHaul to pay and the account would stay open till it was. I call the customer service phone number and they advised that the account would need to be closed before payment could be made. I believe that the problem lies in lack of appropriate staffing (weekend in the summer). I called back the following Monday and was able to pay Uhaul directly. UHaul booking seems to be antiquated in that I received a nonpay notice two day later threatening collections. Overall not a good experience but hopeful this information will help to improve your operations.
David L
Redmond Ridge Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redmond, WA 98053
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Customer Reviews
- 4.0 Average Customer Rating
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If every Uhaul location was run like this one, I'd always rent from Uhaul. No surprises. Truck was perfect. Service was excellent and quick.
MICHAEL HThis was an excellent, efficient and well-organized location with incredibly friendly, professional staff. Easy to get in, easy to get out, equipment was great and communication was exemplary. Will absolutely use this in the future for my moving and dump needs.
KALON JNo problems, returned after hours at this location.
Tal ZLocation and staff were great. But I did not request this location. It is far from me. I requested someplace close to my home. U-Haul did not have availability there. But rather than honestly disclose this, U-Haul advised it had availability but did not clearly disclose that it was clear across town. This is fraud.
Eugene K