There are no office at the location, and no body was there when I arrived. The guy is rude and condescending when I communicate with him on the phone. For example, when I asked him to say the password again, he was very impatient and said something like this is the last time I say the password. I was told to send him a photo personally when dropping off the van and wait until he said OK before I leave. I sent the photo, but never heard back from him. I would rather drive another 10 mile to pick up a Uhaul than visiting this place again.
Siliang S
Roadside 24hr Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redwood City, CA 94063
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Customer Reviews
- 3.0 Average Customer Rating
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It was difficult to figure out how to do it alone. The truck had a warning light on for the tire system the whole time, the gas wasn’t completely full and I’m VERY angry that the lady I spoke to on the phone to extend my rental charged me double without telling me this would be the case. I was led to believe that it would be the same price.
Marian CWeird location Would not go there at night!
Albert CWe rent truck and dolly+blankets, but we received a call day before confirming that dolly and blankets werent available in that location. Next day for the pick up, we see that you have a bunch of dollies in that location but couldn't use it.
Juan FI showed up at the location of my original reservation (as confirmed the night before with the check in) only to find out that location "hasn't rented Uhauls in over a month." I had to call the help line top find the actual location of where my Uhaul was located (in another city). Once i got there, and checked in with the app, it told me to talk to the attendant at the desk, but it was an unoccupied location. Had to call help desk again and someone had to drive out to the location to give me the keys (instead of being told the lockbox combo).
MATTHEW C