Vehicle had prior drivers possesions still in cab. Front window was cracked at pickup. My dropoff location informed me that the pickup location should not have allowed that truck to leave with that defect. This location obviously did not check the truck before it was rented to me. I tried to avoid this location due to all the negative feedback I had read but my reservation was transferred here anyway. Sadly they lived up to the bad reviews.
Bradford J
Furniture & More Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rehoboth Beach, DE 19971
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I can't tell you what an extreme pleasure it was to rent from this facility. Everything was gloriously simple, the trucks were plentiful and easily reserved (I actually had to cancel my original reservation and rebook, there was no penalty, and just as easy to rebook). The app was a breeze, and the agent I needed to call to walk me through the process was lovely and understanding and patient and kind. I'm so calmed to know this service is ready and available for me right here in my backyard (and so affordable!).
david sI tried renting on the app, but the app wasn't working properly. Had to go into the business. Time was limited, traffic was crazy. I got the truck, it had a 10 inch Crack on the driver's side. It didn't distract being able to see. The smell from whatever they use to clean or air freshener made me sick, I rented a 15 ft, but I think it was a 10 ft truck. I could be wrong, this truck had no pull and was extremely loud. When cleaning up there were napkins under the driver's seat that I had to remove. I dropped the truck off after hours and had to take pictures in the dark. Thank God I only needed the rental for backup and didn't have to drive far.
Timothy BCheck in process w uploading photos a little cumbersome but overall very easy rental experience
Mary KThis was the second time I had problems with this location. My key was not available. The person that was responsible for it was off on personal issues. It took me almost an hour to get it straightened out so I can get that truck and the truck that I got had not been checked in so it was still dirty the mileage and nothing been recorded and I wound up paying for additional miles that were not part of my rental. I will never go back to that location again
Steve B