Poor communication
Danila S
Furniture & More Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rehoboth Beach, DE 19971
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The U-Haul mobile application is the single worst customer experience ever. I was on the phone with the help line for 45 minutes and they couldn’t help either. Fortunately the reps at the location opened early because the website and the app never worked with the online help team getting no where. They even have the nerve to ask for a 3rd party contact to call and won’t let you rent the car unless that person answer a phone call. Never use the mobile phone 24/7 application it’s a sham . This location is very helpful but their hours are limited. Be prepared for exasperation frustration and a painful process.
Lawrence DDid key drop
Cindy ZFuel gauge was incorrect at pickup. They said it was over 3/4 but it was under 3/4 when I picked it up. I would choose a different location because I've never had this happen before at any other location.
Matt BIt was not clear from the time of the reservation to the time to drop it off! Information was different then when the it was first dropped off!
BERNARD M