The whole process by U-Haul was not too good. I was quoted a certain price over the phone and in an email, but when we got there to pickup the truck they told me a different price. It took a little while, but the manager which was talking to the associate over the phone gave me the same price, but I was there for roughly and hour and a half to 2 hours, much longer than I needed or wanted to be.
jim c
Upstate On-Site
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Rensselaer, NY 12144
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The "NO" answers above apply to the original drop-off location. The original drop off location (on River Road) was a DISASTER. There were NO signs that it was a UHAUL site, it was located on very hilly terrain, and a large assortment of vehicles were parked every which way - none were UHAUL trucks or trailers. The only person on the site was welding a truck part, and he had no interest in helping me. The welder told me to unhitch the trailer and put it anywhere as long as I didn't block the drive. I was not about to follow his instructions as I would have risked having the trailer roll down the hill! I left with the trailer still attached and went to the next nearest UHAUL location on Columbia St in Rensselaer, not knowing at the time that this second location was affiliated with the first. No one was in the office, and I had to call a number to have someone come to unhitch the trailer and have him look at the damaged interior side bumper. He looked it over, assuring me that the side bumper issue was not a big deal and could be repaired with a bit of adhesive/glue. I wonder whether the next renter of this trailer might have some goods damaged because the side bumper fails them. I won't fault this helper too much because he was friendly and forgiving. In summary, no one should be instructed to return a UHAUL rental to the River Rd. location - EVER!!!!
Bernard NUpstate was closed yet we were able to drop truck off anyway.
Cindy BThey are terrible. I rented a vehicle and returned it wthin 60 minutes but they were closed for lunch so when they finally got around to inspecting it and putting it back in service (16.30) pm they charged me an additional rental period when in fact it was returned at 16;15pm the same day as your cameras can verify. Also they lied about the amount of gas that was in the tank prior to me taking the vehicle. The worker at the counter did come out and verify that what was in the computer system was incorrect and she took a picture. The worker who finally inspected the truck was not the one I dealt with and was very rude. How many other people will be ripped off becaue of the illegal tactics at this location. I want a refund. My total experience was horrible.
Angela BThe pickup location I had reserved for both my truck and auto transport changed an hour before my pickup time. No one called to let me know. When I dropped off the truck, the person working told me that when the pickup location changes, someone is supposed to call you by 6pm the night before to let you know - not only did I never get a call the night before, I didn’t even get a call the next morning when I got a text (an hour before my pickup time) telling me that someone would be calling me. When I called the regional office that services Albany NY, I was met with a very rude person named Jamatic who, instead of offering to help, insisted that I was wrong and someone had called me and that they had the phone call recording on file, even though I never received a phone call. He said he would open a customer action report and that someone would call me within 48 hours. No one called so I called him back today only to find out that he’d never opened the customer action report. When I pressed him on why no action was taken and why I wasn’t contacted, he hung up on me. I can’t express enough how incredibly disrespectful Jamatic and his team were. I then called the traffic dept and spoke with Ashley who was leaps and bounds better and more helpful. I’m hoping that there can be some sort of resolution as I was promised by multiple people along that way that I would be compensated for the extra mileage and gas that was put on the truck because I had to drive across state lines (from NY into MA) to pickup the auto transport, which also wasn’t available at my original pickup location. I’m also hoping for some resolution because i had to drive 3 hours out of my way to get the auto transport, causing me to miss a work event that had cost me $250 to register for. Im extremely disappointed in UHaul, not because my pickup location changed, but because of the lack of communication and advance notice, which I could have planned for so as not to have missed my work event and been out all that money. I’m also very put off by the degree of disrespect and lack of assistance I received from Jamatic and his team.
Kevin D