They are a new location and had significant issues with the computer system, so it isn't all their fault. However, because they have numerous other businesses on the go, I had to be interrupted and wait for other customers buying items, bringing in and picking up FedEx packages etc. Rather than give a van with a full tank of gas to make it easier to return, I had to make a significant estimate of how much to put in to return it in-between 5 and 6/8th of a full tank. Then they questioned me at first if I put in any gas. Then on return 8 hours later, the owner struggled with the computer system to reverse a TWO day charge. It was unsuccessful but he promised to fix it. Then in the receipt sent to me, the speedometer number clearly shows I travelled 125km and the charge first states 201km! Fortunately, this was corrected and I paid what I had expected. This site needs work!
NICHOLAS C
Appletree
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grimsby, ON L3M1T1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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THE MILEAGE RATE IS OUTRAGEOUS-----YOUR COMPANY IS AS BAD AS THE BANKS AND THE OIL COMPANIES AT STICKING IT TO THE CONSUMERS.!!!!!!!!!!!!!
ROBERT HDid not have the reserved appliance hand truck, brakes need some work, difficult to get vehicle into reverse. The tank was not at half when picked up. All they did was blame U-Haul and it was not up to them to advise they didn’t have the appliance hand truck end up having to purchase one at 159. Less that 5 dollars worth of gas used. They charged us 18 and change. And would charge more kilometres for use to add more gas. It was not at 1/2 tank to begin with …
LAURA GNothing. Excellent all round!
MICHELLE LThe van was not clean. paper and dirt on the floors and seats
KURT M