The person at the counter saved the day. When I signed up the website stated that I can deal with the person at the counter but when I got there, he told me that it’s a self service location. I hope you fix that on your website. He helped me so it worked out. Thanks again!
Raju T
Reston Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reston, VA 20190
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I’d rather work with people. Customers should receive a “self-service” discount for all the work involved with renting a vehicle.
Christopher ELocation employees were awful and treated me horribly. Were unhelpful and said that they were not a U-Haul location and refused to help at all. Very unprofessional and a very terrible look for U-Haul as a brand. Will never use again, ever.
Michael PThe mobile process was very complicated and it took us a half hour to get everything set up and approved before we could get the keys to the truck. Please bring back a human at the counter.
Mary KThere was nothing wrong with the location or anything that the local store can improve. The app and the website were a nightmare to use, and it was the only way to book a reservation at this otherwise convenient location. 1. The website doesn't accept all valid US mailing addresses as billing addresses. Since this will be public, I will not include details here, but I have explained it to a customer service rep. This made it impossible for me to book. 2. My friend was able to make a reservation, but when she added me as an authorized driver, the form to input my driver information would not submit. The image OCR read my driver's license accurately and filled the form correctly. There was a red box around my name as if there was a validation error, but no explanation of what was causing the error. Hitting the submit button only refreshed the page. We eventually called the help desk who manually checked us in. 3. It would be helpful if we could have been prompted to add the driver information during the reservation process, before trying to check in. We were outside in the heat trying to take pictures of our IDs and reenter billing information that was already entered. This was not very user friendly. 4. The customer service employee, who helped us when we called, was courteous and helped us really quickly. Without him we would have given up completely. 5. The website mentioned that there would be straps inside the van for us to use to secure the cargo. There were no straps. It would be helpful to know what supplies we need ahead of time, so that we aren't scrambling for alternate solutions at the last minute. 6.
Cecelia H