That truck especially is in rough shape. It clearly has been in a minor-ish accident (it has a cracked bumper) and the brakes were really bad. I understand that the rental spot is self-pickup but it’s crazy to me to have the agent know nothing about U-Haul too.
Kyle R
Reston Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reston, VA 20190
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I dislike the policy of starting and ending rentals on partial gas fills. It makes it difficult to put in enough to not be penalized for underfilling, yet there is no discount for overfilling. The gas gauge has poor resolution and the staff will not inspect the vehicle at time of return to say “good enough”.
TIMOTHY UThe lockbox was broken, and I could not access the keys to the truck I had reserved. I had to take a smaller truck than we had planned on and made the entire process much more difficult. The call I got from customer service was extremely condescending and it seemed like they did not care at all about the situation. I will never rent from U Haul ever again and will caution others from using it to avoid this headache.
Sean BDid they charge me a lot for the truck because I only used it a few miles?
JOSE AThe automated fuel gage recording/system was incorrect. I am having to dispute an erroneous extra fuel charge. The system does not make it easy to dispute when there is an in-person return process. The U-Haul insurance section on the website is too onerous to decline (have to do it twice). The agent checking someone out should review all estimated charges (not just hand over the document to sign). There was an error in my case where I verbally declined the insurance (providing my own information), but was charged the UHaul insurance on my receipt (I don't think it was a purposeful deceit, but the error could have been avoided if there was a clear explanation of charges on the receipt).
THOMAS A