picking up three truck was a nightmare. the self service and app were horrible. the app wouldn't take a clear picture off my DL... and wouldn't accept three picture that was taken. the truck pickup wasn't self served...I had to go into the convenience store and the clerk had to get the keys out of the drop box himself. he couldn't open the lock for about 10 minutes. then he had to wait on a half dozen convenience store customers before giving me the keys (and had to confirm my identity when I shady did that thru the app. what's the point of the app process if a clerk is going to do it anyway)!! the truck smelled like stale cigarette smoke... the AC didn't work.. and the steering wheel was falling apart. will not recommend uhaul... the app... and certainly those location to anyone.
James C
Rudhra Convenience Store LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reynoldsburg, OH 43068
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Ricardo pierristyl
RICARDO PTook us 1 1/2 hours and several calls for customer service to get truck despite online pickup. The gentleman was nice; however, he had difficulties with the app.
Charles RVehicle was not designed for out of town trips. No cruise control, poor mileage and cost same as a bigger truck. Not comfortable for a long trip.
Gregory VI ran a U-Haul from the local neighborhood dealer and it was easy as pie.
Toneshia D