Poor communication. The gal did not put the additional equipment I ordered in the truck. She said that the insurance that I added was not added and I would have to call (it was added). She took people in front of me during our transaction. If a customer came in while she was helping me, she would speak to them in a different language and take care of them while I waited. I asked how to turn the equipment in and she said to put the key in the truck and put the lock on it. I did exactly as instructed. The next day she called me and was screaming at me that I did not check in the equipment in on the app and someone was there to rent it. She yelled that I had one minute to get it done and she was going to call me in a minute and make sure I had it done. I told her that the app would not work on my phone. I called UHaul to make sure it was checked in and the representative said that it was and that the location had charged me an additional day. I had taken pictures of the gas gauge (to show full) and the mileage. I had to send in these photos to prove that I checked it in the night before. UHaul did refund the charge for the second day.
Eva T
Tt Post Services Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arcadia, CA 91006
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- 3.0 Average Customer Rating
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Customer service is the best! Beautiful truck! Very happy.
Rhiannon V