Customer service, engagement, and professional communication needs to improve for this location. Would not recommend. All in charge acted if we were bothering them, asked for multiple forms of ID when it was not requested anywhere else, stated inventory was not available when it actually was, and was not supportive when I had questions about check in/check out process. Again would not recommend. Customer service and patience is the back bone of a great business and I did not receive either.
JORDAN B
Shell Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, GA 31324
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Dolly was not provided but im charged for not provided equipments. Dont trust this location
Anburaja SThe front in was dirty especially the holder for the cups. Old coffee stains was all over it.
NATHANIEL EWill never use uhaul vehicles ever again and will be contacting the FTC.
DAVID RThe 20’ UHaul truck that I received was a junker. The truck was old (which is not a problem) but it has not been well maintained which is a problem. The drivers side door has to be slammed to close it. The vehicle has been exposed to a salt water environment and has heavy rust on the truck in multiple locations. The rear door is starting to separate at the gasket that seals the door. The truck guzzles fuel. I rented a newer 26’ft truck yesterday it got much better mileage. The interior dome light doesn’t work. The 12v charging receptacles are worn out. The trucks has heavy damage from years of use. The truck needs to be salvaged. During my use the check light also came on. I reported this to the rental customer service. The vehicle was dirty inside the cab and I had to sweep out the rear of the vehicle before I could use it. .
Alvin L