U-Haul was very dirty and had roaches. That we did not notice until we unloaded. Some of our things had roaches in them and will likely have to deal with them. Would not be returning to this location.
Santeria H
Shell Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, GA 31324
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I cannot recommend this location. I reserved a 26' truck online, but when I arrived, I was told none were available and was redirected to Savannah. I was then offered a 20' truck with a faulty ignition, and finally a 15' truck—the smallest size. Despite all of this, I was still charged the full price for a 26' truck with no adjustment. Very disappointing and unprofessional.
Jennifer RI will never rent from U-Haul again, nor will I recommend that anyone else do so. My original pick-up location was on Industrial Drive in Savannah, a 10-minute rideshare from my residence. When I called to verify, I was told that no trucks were available, despite having a reservation for several weeks. After calling corporate, a truck was found at the above location, a 45-minute drive away. The Richmond Hill location is a gas station with a large parking lot. They had no boxes or packing material. The truck had no navigation system (unlike Home Depot, for example) nor any convenient means to connect a phone to the AM/FM radio. The AUX jack (and sticker) meant a trip to Walmart to wrangle an AUX-to-USB-C cord. An added bonus of this rig is that while my phone could connect to the truck's sound system, the AUX port didn't charge the device. My rental wasn't a cross-town move, but a 1000-mile journey from Savannah, GA to NYC. U-Haul can equip its trucks with whatever luxuries they wish, but informing the customer ahead of time would be a good tactical business decision going forward. But it gets better... Before arriving in NYC, I called the company to verify my drop-off location. When the truck was reserved, return was in Chelsea, a few blocks from my NYC apt. The operator helpfully informed me that no Manhattan location accepted trucks and that I would have to drive to Brooklyn (after 1000 miles on the road) thru heavy traffic to return with a financial penalty. So on to an Outer Borough I went. Upon arriving, I fired up the U-Haul app to complete after hours my return, only to discover that the location I'd been told WAS accepting trucks (26 South 6th Street in Williamsburg) wasn't in the app. More phone calls, and the operator suggested I drive to another part of Brooklyn to return the truck. I refused. The operator took my complaint and was very helpful, which is the only positive thing I can say about U-Haul employees. To reiterate: Never will I ever rent a U-Haul truck again and I will strongly encourage anyone and everyone to find another trucking company.
JOSEPH WI was there on time but i was charged for an extra day also I was charged for extra gas which I am sure I purchased the used amount.
Deniz YAgain a great experience. Thank you.
Roger O