I rented a U-Haul truck through this location and was disappointed by how a fuel discrepancy was handled. When I picked up the truck, the fuel level recorded on the rental agreement was higher than the actual fuel level in the vehicle. Fortunately, I took timestamped photos at pickup showing the gauge. When I returned the truck, I added fuel and returned it with a little bit more than it had when I received it. Despite this, I was charged an additional fuel fee. The $11 charge itself isn’t what bothered me most. What was frustrating was the complete lack of accountability when I called to explain the situation. Rather than reviewing the evidence or acknowledging that the fuel level on the paperwork may have been recorded incorrectly, I was simply told that I should have caught the discrepancy before leaving. Mistakes happen. Had someone simply said, “You’re right, the fuel level appears to have been recorded incorrectly, and we’ll correct the charge,” I would have had no issue. Instead, the concern was dismissed entirely. I would strongly recommend that anyone renting from this location take detailed photos of the fuel gauge, odometer, and vehicle condition before leaving.
Fatemeh H
Hello Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, ON L4E3N8
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- 4.0 Average Customer Rating
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Uhaul told me that i could pick up a 20foot truck from this location 24/7. I had to wait 40mins in the morning until the manager of the store location came in. Which he then told me that only the smallest truck is 24/7 pickup and any other truck is not available 24/7. Uhual’s system/app doesn’t know or care about this and it caused a huge time loss on the morning of our move. They only gave me a $20 discount because of this. Very disappointed in the service here and from Uhual at this location.
Bryan RSo good
AKBAR AGreat experience, fast courtesy, truck well maintained and clean !!!
Peter BThe only issue/non issue was the car smelled bad, beside that everything was good, and the process for renting also was fast and easy
EDUARDO S