I reserved a moving truck weeks ago. Half an hour before close of business on the Friday before my Saturday reservation, I receive a text telling me that the truck is about an hour away (one way) from my preferred location. The fact that this could occur needs to be made much more clear on the reservation. Representatives sent me from one place to another to try to find a truck closer to my preferred location. In the end, no one helped me find anything closer.Bill M.
Richmond Tobacco Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Richmond, IL 60071
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- 3.5 Average Customer Rating
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The truck was clean but the key for the door lock was bent so badly that we couldn't use it to lock the truck door when we got it loaded and the truck pulled to the right really bad like when they did the alignment on it they did it poorly.Tamera S.
Was treated poorly and was disrespectful. The store wouldn't even hook up the dolly. Remove this merchant. They are horribleJennifer C.
Check in and check out times for way too long trying to get the code to unlock the padlock in the back door was a major b****Mark H.
The store it was located in had no air conditioning and was so warm it was an uncomfortable wait. The truck had only a quarter tank of gas and clearly not been cleaned in a long time.Daniel E.