The website indicated there would be a counter on-site. However, upon arrival, we discovered it had been converted into a 24/7 location with no counter assistance. We had to download the app and spend extra time figuring out the process, which was inconvenient on moving day. When returning the truck, we dropped off the keys and left, but the app tracked the GPS of our phone instead of the vehicle. A representative eventually had to cancel it over the phone. In the end, everything worked out and the move went fine, but downloading and setting up an app should not be something customers have to deal with during a move. The availability of counter staff needs to be made absolutely clear in advance so customers can plan accordingly.
Jefrall B
Darrels Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Riverview, FL 33569
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The U-Haul was not available and not ready at the time of pick-up.
Marcella MThe location in the App is wrong, to find the site I had to ask on two other sites that rent trucks.
Diego TThe communication with the owner was great.
DONNALYN DWas not asked if I wanted the extra coverage. They just charged me for it. My local uhaul asks every time, that's why I always return to that location.
DANIEL M