The truck was filthy. Once we picked it up, we needed to wash it and sweep and wash out the interior of the box.
pete p
Custom Truck Bodies & Repairs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, VA 24013
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Location was unmanned. I dropped off the trailer in a very congested parking lot that was difficult to navigate with a heavy duty truck and trailer. I understand why the location was unmanned at the time, but the signs did not provide contact details or instructions for dropoff. I would not recommend that location.
Jamison Adropping off the vehicle was difficult.
ROGER GCustomer service on both locations for this one way rental was excellent!
Francis FIt was in an unsafe neighborhood. I was scared to even get out of my truck. They attached the trailer and were going to allow us to drive and then we asked about it being safe because it was very high. He said we should probably ly stop somewhere and get a lower hitch. He wasn’t pleased that we said take it off, we will go get one and come back and get it. $80 later, we go back and get the trailer. The driver was questioning the connection and wasn’t sure it looked right. We got on the highway and the trailer was all o er the place. We exited the highway not knowing g the area or where we were, but knew it was u safe to continue. About a block down there happened to be another U-Haul location. She told us to unhitch the trailer and come inside for the number to call. It only gets worse. I was hung up on twice by people on the scheduling department. They weren’t just rude, they were flat out mean. They expected me to somehow reattach the trailer and wanted us to drive it back to the original location. There was no way that was possible. Thankfully the kind woman the was working at the Colonial Ave U Haul, Melissa, went out of her way to help. She called Melissa in the local scheduling office who completely under the situation and helped to find a solution to get a refund. She said it would take a few days but after 45 minutes of dealing with people that would t listen or help, it was a relief to have somebody that was willing to help. Hands down it was one of the worst experiences and most frustrating. To send a young woman into that neighborhood, try to send her off with a trailer that was not hooked up correctly, and then be told by U-Haul employee to lift the trailer, and reattach it after I was told I can unhook it, and then told to drive it back even though it was not safe. The entire ordeal was awful. I’ll be waiting for my refund now.
JAMES C