The UI experience this time around was horrendous. I have rented uhaul before and had a seamless experience. When trying to pick up the vehicle, I had to do an extensive amount of verification had to reach out to contacts while it was late at night so that they could answer a call, confirming that I had added them as a contact also when trying to add pictures of the vehicle during my pre-inspection, I had to do it four separate times it was the photo would never upload, although I even had full signal. This led to a very prolonged process of gaining access to the vehicle drop off was smooth, but this makes me hesitant to use U-Haul again. I would rather go through Home Depot going forward.
KANWARBIR B
Storagexperts At Shea
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scottsdale, AZ 85259
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Customer Reviews
- 4.5 Average Customer Rating
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Drivers side door would not shut completely causing both a safety hazard and a very loud ride. I would like to request a credit for the poor condition of the vehicle
Bryan CThe overall cost was not a good value for my job
JOSEPH Hgreat service and wonderful staff
Todd KFriendly and helpful service clerk, easy reservation process, cost was appropriate. The truck was old and we were concerned on its overall viability fortunately it was simple close move for us
MARTIN M