Communication is great! If there’s an issue, they will call you and inform you. Great Job!
EVA G
K Kap Toppers Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61102
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The guy was friendly and easy to be around. The floor of the storage area of the truck was a bit dirty, but nothing terrible. Easy to get out the location.
ADAM CVery disappointing experience booking a 10' truck for a one way out-of-state move AT THE WAUNAKEE, WI MOBILE STATION. The initial confirmation sent to me reflected a cost that was $200 over the agreed upon price. Had to get that resolved. Then, the U-Haul representative told me I would either pick up the truck in Waunakee or the Madison, WI area (which was acceptable). But when I proactively called that U-Haul representative the day before pick-up to confirm the location, I was told we'd have to drive to Rockford, IL to pick up the truck, which was a 3 HOUR ROUND TRIP DRIVE. That's absolutely ridiculous. Being of no help, she gave me the 1-800 number to call and they were useless as well. Given our timeline for the move, we had no choice but to drive to Rockford. HOWEVER, THE REPRESENTATIVE AT K KAP TOPPERS IN ROCKFORD (where we picked up the truck) was great. None-the-less, it is highly unlikely I will ever use U-Haul again. RENTER BEWARE when you're trying to book a U-Haul truck!
teresa wAwesome was in and out a he was a great person to talk with
Robert DThe location is extremely far from the highway (90) and there was no gas in the truck when I picked hit up. I thought it was going to run out of gas, but luckily there’s a station nearby.
Charlotte K