I spent 25 minutes on hold because it had to be done through the app and I'd placed my order online. Then another 20 mins on the phone
Darren B
Comfort Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The issue wasn’t really the truck but the process to pick up the truck. U-Haul app didn’t show my reservation. Took 45 mins to resolve that. Then the photos would not upload that it requires. After 4 different calls to customer service this was all resolved and the reps were very helpful. I spent about 90 minutes just trying to pick the truck up. Shout out to the owner at Comfot In, though. I was exhausted & accidentally left the key in the truck. He sad “not to worry” I went to the hotel and he had run out to the truck and had my key at the counter. He verified I was who I said I was and he was very kind.
Rebecca T