I didn’t make contact with anyone just dropped off
Ryan J
Rockport Strong Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockport, TX 78382
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing, very satisfied with the service
Linda MMy reservation made 3/7/26 was not honored!!! I was told by clerk on the Friday before 3/29/26 that they did not have a 26 ft truck to full my reservation. I spoke with Mary at the scheduling office and she told me the same thing. I was assertive and demanding that my reservation be honored. She finally agreed to provide the truck but changed my pick up time by 6 hours. She told me the truck available would be returned to the storage area at 6:00 PM on Saturday 3/28/26 and she had no control over whether or not it would actually be returned. I stopped by the storage area in Rockport on the afternoon of 3/28/26. A 26 ft truck was in the parking area. I spoke with Tommyand ask about my reservation. He let me know he had spoken with Mary while I was one the phone with her earlier and had agreed to allow their “local” truck to be used for my one way move. The truck, as I said was sitting on the lot. I ask about picking up the truck at my original requested time of 6:30 AM and he told me how to get the keys out of the box and showed me where it was. I was surprised to see the truck in the lot given what Mary had said about it’s return. Tommy said “It happens to everyone sometime” and did not seem to care that I had made arrangements for a cross country move on a specific timeline. I arrived at my original time requested 06:30 only to find out by trial and error and multiple delays and phone calls, I could not get the keys to the truck until 12:30PM. This was the time Mary had put on my changed order she entered into the system because she told me the Storage Unit did not open until that time. I had three people making call to various telephone numbers in the dark parking lot trying to get the truck keys Tommy said would be available via the app at 06:30 AM. I finally got the truck and let the lot almost an hour later. To say that this poor service left a lasting negative impression is an understatement. I will not forget. Christine
timothy SStaff was great in helping us sort out some complications that arose with our move. Awesome and friendly folks, 100% recommend them.
RICHARD MCindy is great, helpful, friendly
ANTHONY L