The U-Haul sign is not clearly displayed and I had hard time finding it. But the gentleman “Khan” was very helpful and professional. But I had the real issue with the location at 7300 Westmore Rd 6, which was originally referred by your Market Street lady. I got there at 5:20 pm on May 12th, first of all I would have found the place if my wife wouldn’t have located it first. It’s a “pigeon hole” not a real office. There was a button on the wall by the “door” that said “ring bell” for service. I rang that bell at least 5 times without anybody answering. Mind you that their website says hours of operation as 10 am to 6 pm ( I got there at 5:20pm) then I called the number and nobody answered. When I was finally at the 260 Washington street someone called me from silver spring and told me that he missed my call, I was in the middle of gassing up and I told him that I don’t know who he is and had to hang up because I thought it was a spam call. Then I realized that person was probably from U-Haul. He never told me that he was calling from U-Haul and that he missed my call. Very unprofessional! You do not treat your clients like this after closing your U-Haul location before 6 pm and not answering calls. I was spinning around in circles for about an hour until my came to this location at 260 Washington street. I will never ever go to the 7300 Westmore street, this person should not be in this customer service business. S..
Syed H
Rockville Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockville, MD 20850
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was really dirty inside and out
GAINES HTwice did I rent a vehicle with two furniture dollies and twice did this location NOT have the furniture dollies, and it wasn’t until I showed up, did anybody tell me about it. If they don’t have the equipment, don’t allow the equipment to be rented, or have someone call and let me know, so I don’t have to waste the first two hours of my rental trying to find alternative equipment.
Gregory KNo blankets were slightly annoying and I requested a 4-wheel dolly that I wasn't available. Otherwise, very easy transaction. Thank you!
John PClerk did not know how to communicate. Led to much confusion.
Charles C