I couldn’t tell where it was because it was just an empty lot with a tow truck inside but the staff was friendly and quick and got me on my way in seconds.
STEPHEN O
Browns Towing & Recovery
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Cleveland, OH 44102
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThis was a tow company and there is not a lot of space available to park the uhaul l wasn't sure where to park the truck
jacqulyn sBecause U-Haul had overbooked their fleet for the weekend, they weren't allowing people to drop off trucks where it was convenient for them. I had rented a storage unit in Parma Heights at the U-Haul storage, so I asked if I could return it there, but they told me I'd have to call the main number about it. When I was ready to return the truck, the app would only let me select this Browns Towing as the nearest dropoff. I decided I would drive the extra 15 minutes away and just leave it, but when I arrived, I found a barbed-wire fence surrounding their lot with a gate and large padlock. No one was there. There was a sign on the fence for U-Haul but no drop box was visible, and there was nowhere to park. I called the number of the location and no one answered. I was not comfortable leaving the truck at the location on a street in an area with rundown, abandoned buildings all around. I called U-Haul and the service said it would be a 20 minute wait on hold, so I decided I would drive back to the storage location in Parma Heights while I was on hold so I could see if I could return it there. While driving, I spoke to three U-Haul reps. The first was very helpful when I explained the situation and I told him I wanted to return to different location. He transferred me to a manager in trafficking. The first thing she said to me was "this is why we schedule dropoffs." She put me on hold and then came back and said that the location was indeed open. I assured her it was not. I asked her if I could just drop off in Parma Heights. She said she wasn't sure, that I'd have to talk to someone else. So she pushed me on to another manager. He answered and I asked him if I could drop it off somewhere else and he said that the problem was that there was another family waiting for that truck at that location. I explained how I'd already gone four hours out of my way just to rent this truck and had the worst experience with U-Haul, but I guess I could inconvenience myself further so that they didn't lose out on any money or inconvenience another family. He said he'd put me on hold and see what he could do and then he hung up on me. I went into the storage facility to ask for their help and they told me that I had to take it to Browns Towing. I explained that I didn't feel safe leaving it there, but the manager of that facility told me that once I use the app to complete the dropoff of the equipment and leave the keys in the dropbox, it was no longer my responsibility. So I did as he advised, went back to Browns, parked the truck in front of their fence, found the dropbox for the key, and I did the dropoff through the app and left. I never interacted with anyone from Browns Towing, but I wouldn't want to go back to that location ever again.
Annie WVery professional, very clean definitely will recommend this place. Staff made us felt welcome from the minute we got there
unique bVery freindly , efficient, and gave me helpful hints about the area would definitely recommend.
Jeffrey C