After bi left I received message to confirm license number and if damaged. I was unable to do this when i stopped. This should be communicated to customer that it is needed..
Alicia T
Audio Concepts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ruston, LA 71270
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I hope a genuine U-Haul employee can take care of their customer and the company. I had a truck reservation on 12-13-2025 at 10:00 am. When I arrived at my location, 817 W California Ave, I saw a U-Haul staff member in his truck. He tried to get my confirmation through his computer in his truck. Why did he not use the computer in the store? He then told me that the website of U-Haul is down and he can do nothing to help me. He just enjoyed his breakfast in the truck. I am not jealous of his breakfast because I also have two moving helpers on the way. If I cannot get the truck on time, then the moves will have to waste their time. He did not even tell me to download a U-Haul app to check in. I never used a U-Haul app that could help me check it, so I did not know it. Because he was playing very lousy music, I had to go back to my car across the street to make a call (I cannot park my car in their store, and the reason is by the end). I called the number from my U-Haul account, and an assistant helped me make an online check-in. It is a very arduous procedure since the U-Haul website would have to access my location, and my Chrome denied it. I did not know how to grant permission for my location on my iPhone. The assistant also tried to help me from their end. I had a feeling that I could not make it, and the movers had to cancel their trip. The first assistant suddenly hung up my call after 16 minutes, since all that she told me was futile. Then, I called again, and a 2nd assistant helped me. He told me to install a U-Haul app and do it again. After installing the U-Haul app, sending photos of my driver’s license and my headshot, I was almost at the step of clicking the button “I have the key.” Then, you know what, the same U-Haul staff member, who should be in the store, drove his truck away. Where is he? It is past 10:00 am, and store should be open. He should be in the store. I then called U-hall customer service 3rd time and asked them to call the staff to drive back. About 10 mins later, he drove back. I showed him my app screenshot, and he gave me the key to the truck. When I arrived at my house with the truck, the movers were waiting for me. When I returned the truck, it was a different staff member. I did not see the first staff member. All of this can be avoided if the staff member knows the business well. He just did not. Prudence, indeed, tells me that I should never complain about anything on a website since I know it will have bad effects on a business, and I also do not want to get into trouble. If I do not have good experience from a business, it could be my fault. I will always try that business again, and most of the time, the 2nd time will be a great time. However, I really thought this U-Haul location could do a lot to improve its service. The location, 817 W California Ave, looks very disorganized. Please take a look. There are no lines for vehicles to park. A big hole is in the parking lot, which almost creates a pond. They play very loud music, which I personally do not like. I really hope something can be done to improve the service at this location. I like the U-Haul service since I used it many times in Arizona, Nebraska, Pennsylvania, and North Carolina. I never had a bad experience with it, but why is this time so different?
Mu QThey didn’t have my reserved truck, and the man gave me a bigger one for the same price. Very friendly and helpful.
TAYLOR Mit was dirty when I got it. Low pressure tire light on. The condition of the U-Haul I received was poor
Nikala CIf someone orders equipment, put the equipment in the vehicle. Also a terrible parking lot.
William R