The check-in experience was one of the worst I have every had. I was a first-time user of the app. The requirement to verify yourself after you begin to check-in is a horrible user experience. I needed to go through multiple steps (uploading IDs, re-entering personal information) before having to verify my identity. The ID verification, where options include uploading a lease, passport or disclosing two contacts to call, is insane. Why would I have my passport at the pickup? Why, on Sunday afternoon, should I expect two contacts to answer the phone? Further, it was not a "personless" experience as I was led to believe. I needed to physically pick up the key from someone who had no idea what the process was. The van was perfect; the U-Haul experience around it was a 1 out of 10.Matthew P.
Collette Home Of Sag Harbor
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sag Harbor, NY 11963
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The moving equipment I paid for was not in the van and I got a late start as I ran around buying my own so I could still conduct my move.Veronica L.
Yay for UHaul rental right in Sag Harbor!! Great service and so convenient.Rachael F.
The entire process of online check-in was very stressful and difficult to negotiate. I needed to spend an hour on the phone with customer service in order to get access to my truck.George B.
The truck bed was clean, but the cab still had trash from last customer in the door pockets. I ordered 10 pads, but none came and with the remote pickup site no one to help me. I messaged a complaint and 3 days later no response. I was charged for the pads I didn't get and also the total was higher than what I agreed to at the start.Richard B.