The inside of the truck was filthy. Something was spilled all over the wall and rubbed off onto some of the items we moved. I requested a 15' truck, somebody called me to see if a 20' would be okay. I agreed since that's "all they had". We arrive to pick up the truck and it is a 26' truck! This was never communicated to me and was a huge inconvenience. We did not have a choice but to take it as we had to be out that night. We had a tight area to pull into at the apartment complex to get our items and this truck didn't even fit! We had to carry all of our stuff much farther than we should have. The truck was a terrible ride, it felt like it was going to fall apart at any second. The gas was basically empty, we drove about 15 miles and had to get gas. This is unacceptable, I should go to pick up a uhaul truck and then worry about where I can get gas so I can make it to my destination. This was the worst experience we have ever had with renting a truck to move some items.
Cory M
Riverbend Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saginaw, MI 48638
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The staff were super friendly and helpful at the counter. Information and directions were very clear. 5 stars for sure for the both of them. :)
BELINDA JNo improvements needed based on my rental. The check-in was quick and efficient. The staff followed me out to the trailer and short of backing up my car, they handled all the hookup and electrical lighting testing. The return process was identical
DAVID ETruck body had not been swept. I ordered 10 moving blankets but was provided only 6
JEROME JAwesome service
SHERIKA L