This location charged me an extra $31 ($1/mile) for miles that I did NOT drive. I calculated my route from the Kent WA location to St. Helens, including a stop at a storage facility, which was on the way to the apartment we were moving out of; and from the apartment to our destination in St. Helens. The total was 148 miles, with 166 miles included in the rental. So either the odometer on the truck is malfunctioning or they read it wrong, because there is no way we drove 197 miles total. That's an error of 49 miles over what we actually drove. My own vehicle, driven by my friend, clocked that trip at 148 miles, matching the calculations from Google Maps. U Haul wouldn't resolve this so I had to start a fraud claim with my credit card company. More hassle, more time spent that I shouldn't have had to spend, esp. dealing with the stress of a move. I suppose the location was clean enough, but frankly, I didn't notice, since I had a feeling I was being scammed, but was too tired to do the calculations and dispute it on the spot. I confirmed that feeling the next day (after a good night's sleep.)
Jolynn C
Don's Rental Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Helens, OR 97051
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- 4.5 Average Customer Rating
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The people at Don's rental were very helpful and a big part of me choosing u-haul.
DONALD MEverything was better than anticipated! Excellent customer service
Tyler Soffer hitch installation
JEFFREY NMake it clear that there is a minimum price for using the equipment. I only put 2 miles on the truck, and was charged as if I borrowed it for 24 hours. Had I known, I'd have kept it to run errands in.
Donald D