The whole process was confusing. I reserved a vehicle to pick up with the app. It was not smooth at all. The rental place called me before they closed and I missed the call. I called back 20 min later and they were closed. I had no link to pick up the truck. I had no instructions how to get the key or what to do. I waited in a parking lot on hold for 40 minutes. Finally a U-Haul representative answered my call. I was transferred to 2 others. The 3rd agent finally helped and saved the day. She was professional and walked me through what should have been simple. I've rented many vehicles in my life and this had to be one of the worst experiences ever for picking up a rental. The drop off went better as I had the proper link to return.Ian C.
Moving Truck Rental in Saint-Lazare, QC at Pepiniere Cite Des Jeunes
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Saint-Lazare, QC J7T2A7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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always great third time renting and great experience this my u haul go to rental place for sure, the staff super nice and friendly.Moshe T.
Employees need a proper training with the check-in software and how to send receipt properly by email.Eric C.
Have truck full of gaz on pick upFranÃ§ois L.
RÃ©ellement dÃ©Ã§ue ... je sais que ce n'est pas eux mais le fonctionnement de uhaul ! J'ai rÃ©servÃ© un camion la semaine passÃ©e ! J'ai tÃ©lÃ©phonÃ© le lendemain afin de confirmer que tout Ã©tait ok et ajouter une rÃ©servation pour un diable pour les Ã©lectromÃ©nagers! La dame me dit de tÃ©lÃ©phoner la veille pour Ãªtre certaine qu'elle en a un ! Ce que je fis ! Elle en avait un et me dit qu'elle me le rÃ©serve ! Ã‡a tombe bien car descendre les Ã©lectromÃ©nagers du 2e etage c'est pas Ã©vident ! J'arrive vendredi pour aller chercher le camion, et le boss de la pÃ©piniÃ¨re venait de donner mon diable Ã une autre cliente ! Je lui fais part de la situation... il a l'air de s'en sacrer ! Ils appellent une autre compagnie un peu plus loin et me dise va le chercher lÃ bas !!! En plein jour de dÃ©mÃ©nagement j'ai pas le temps de courailler des Ã©quipements que j'avais pris la peine de rÃ©server une semaine avant et confirmer la veille ! Ben dÃ©Ã§ue de tout Ã§aCynthia L.
Excellent very clean. If I would have to rent I would go therePhilip R.
juste pas trop chargÃ© sur le gaseAbdessalem Djama B.
they were fantasticMark M.
Parking lot was very muddy, needs a gravel base.Michael John C.
Great service! super easy!caroline C.
The only bad thing was that the trailer is very heavy so it would need a jack near the pin to help with the hitching.Benoit H.
Excellent serviceJosee A.
Du a un contretemp jsi du aller au depaneur sur Mgr.Langlois a valleyfield, j'ai appelÃ© avant et on mas dit venir tout est beau on as plein remorque pret a prendre, a mon arrivÃ©e plusieurs remorque mais aucune accessible ( pris dans glace et neige) le commis ma dit c car un loue pas et m'a proposÃ© aucune aide, jai du retourner a la pÃ©piniÃ¨re ou comme d'habitude jai eu un excellent service. RÃ©sultat perdue environ 1h30 et plus de 50km fait inutilement ðŸ˜¡STEVE F.
C'Ã©tait trÃ¨s bien comme Ã§a Pas cher, simple et rapideChristian D.
The truck had not been swept out. The cabin of the truck hasn't been thoroughly cleaned in some time. And I doubt that the truck had been sanitized between drivers, from the look of it, and the story that the GREAT clerk at the store told me. (He actually was great). He said the truck had arrived late last night and that he hadn't seen the truck. Also, we arrived an hour early for our truck but because of some misconfiguration the truck wasn't able to be picked up. I was under the impression that we had ordered the contactless "truck share 24/7" service, but apparently that's not the case. Again, the staff were wonderful and handled all issues. Kudos to them. Nice people, super friendly, and helpful. Honest thought - maybe running all of this crap through apps and computer systems doesn't work.Chrustopher E.
Repair the radio it was a long ride without radio but excellent serviceKarl M.
Left the kees in mail box the truck's ate all well parkedNICOLE L.
Very bad truck with loose steering and bad suspension. No windshield washer fluid and no registration card. American truck with Arizona plate with speed in miles and very small indication in kilometer.Georges C.
Service excellentMartin L.
Best U haul rental I have had. Service staff was really nice and organized and the equipment was impeccableDiane W.
fast and good service and good priceChristian G.
Great service and excellent staff. Highly recommend. Thank you!Ryan M.
Very courtoisFrance G.
Noting everything was perfect!Martin R.