This was a BP station that had a truck and a couple of trailers. The gentleman who met me there did not work on-site, but he was there when I arrived. I had ordered pads, but he did not have any. He took it off the bill, but if I had really needed them I would have been out of luck. He was not able to physically assist me getting the trailer hooked up because of a back issue. I have used U-haul trailers before, so I knew how to get it all hooked up, but if I had been a new user, it would have been a bigger deal.
David M
Simko BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63128
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Customer Reviews
- 2.5 Average Customer Rating
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Extreme y dirty location. Staff barely spoke English.. rental pickup was delayed a half hour, due to other rental client screaming and arguing with only onsite employee. A total clown show.
James SAttendant did not check anything, trailer or paperwork. A week later we were contacted by Uhaul that our trailer was five days late. It was never recorded as being returned.
MARK HIf I’d known self checkout was so time consuming I would’ve done pickup at a facility during regular hours.
Michelle WThe interior of the trailer was very dirty. It ruined several of our items. The “dirt” was a combination of grease and dust. It was a real mess. I picked up the trailer NOT from the location I ordered it from. I was asked to pick up the trailer at a different location. The new location didn’t have a person there. I had to FaceTime them to get help with how to hook it up.
richard j