Absolutely terrible customer service.
Muharem R
Simko BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63128
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Customer Reviews
- 3.0 Average Customer Rating
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renting a u haul was the worst exsperance I ever had . the closest place never answered my three calls, and never called back.after making reservations some where else week ahead , they called a day before and said they did not have one.I had to drive thirty miles out of my way to get one. then I was given a location to drop off the the trailer, which was way out of my way .
wilmer jWhen dropping off the trailer the attendant was to busy with the gas station operations to check in the trailer and said he would do it at a later time. We dropped off the trailer the same day we rented it (Saturday). After dropping off the trailer and on the way home I thought this should not have e worked that way and once I got home I called the number 417-887-5832 and spoke with Sheryl (excellent support person) who was the person who worked with me to get the trailer. I explained the issue she said not to worry that sometimes they are too busy and will check in later and also I still had another day on the rental so no worries. On Monday I got a receipt saying I turned in the trailer a day late (Monday) so they were charging me an extra day. I called the number above and was lucky enough to speak with Sheryl again I explained what happened and she said she remembered speaking to me on Saturday and would take care of the additional cost. Within a short time I received a credit notice for the extra cost. Problem was resolved quickly and lesson learned will use a different return location next time.
Brett GOnly flaw would be to make sure the U-Haul system is operational. I selected counter process and ended using mobile in order to complete my check in process
Tarik MIt was hard to get ahold of contact for pickup approval. Created a delay.
SHELIA H