Very easy to work with. Owner even called me after U-Haul had scheduled me earlier than his open time. Helped with trailer hookup. Would recommend this location to others.Samuel A.
Moving Truck Rental in Saint Louis, MO at Simko BP
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Saint Louis, MO 63128
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I was very disappointed with the bait and switch tactics at this reantal facilty on 11940 Tesson Ferry Rd. I reserved this 20' truck a couple of weeks ago at $0.79/mi on-line, and when I picked up the truck I was told the rate was now $1.00/mi, and then when I dropped the truck back early, I was charged $1.09/mi.. This is not acceptable and not how I would expect a well known company like U-Haul to operate their business? Note: the truck was fine and I had no issues with its' functionality. Robert BaumgartnerROBERT B.
Lost my information. Did nothing to help my situation. I could not get ahold of 1 800 go uhaul for two days. I had to wait 45 minutes on hold. I asked for a manager and was hung up on.Daniel P.
Uhaul gives their busy (pick up location) to whoever. This pickup is horrible. No one can speak English and very rude! Not only was the pickup location horrible so was Uhaul CUSTOMER SERVICE! Their phone/computer pick-up keys is not user-friendly at ALL. So, you call the 1800 number for help.... you never get anyone, and then it hangs upon you. I will never rent a Uhaul again, it's very painful.Karen W.
Great experience! Very easy to work with.BLAZE S.
When picking up my rental, I was able to access the lockbox, but the key for my truck was not in there. I had to go into the location to get the correct key. I also ordered furniture pads and a dolly with my truck, but they were not included in my rental. I was charged for them and have reached out to customer service to be reimbursed for these charges. In the future, I'll be going to a true UHaul location rather than a self-service site for a more seamless and accurate experience.Anne P.
I was charged for (2) days when I only had the vehicle for less than (4) hoursMARTIN H.
No help at all in disconnecting and checking in trailer. Very poor communication skills. Attempted to rent a bigger truck after turning in trailer and was given incorrect information.Mike L.
Pedro, the gentleman who helped us, couldn't have been more friendly and efficient! It was a busy place and I was very worried that it would take much time to get us hooked up and on the road. We were in and out so quickly, I was amazed! Pedro couldn't have been better at his job or been more professional! He's definitely a keeper!DOUGLAS E.
I paid for a dolly and there was not one with the truck.Coleton B.
Only at The drop off location, the uhaul rep wasn't there and the gas station attendant was rude and not very helpful.LISA H.
The vendor who handled the rental was terrible. He didn't give me the furniture pads and dollys requested. When I called him, he wanted me to drive the truck back over to pick them up. I got and paid for an appliance dolly. He tried to give me the smaller dolly. It was a one way rental. I asked him to give me the drop off location and he told me he couldn't do that and gave me a phone number. When I called the number to get the drop off location, the place was closed. I called the vendor for help, he texted me that he couldn't talk to me and told me to google it and just drop the truck off somewhere. I spent 40 mins on hold with 800GoUhaul. I finally got ahold of someone, Rhonda, who was outstanding. I cannot say how much I appreciated Rhonda and her help. She was a great representative of your company. This vendor is NOT. He almost turned me completely off of using UHaul in the future.DEBORAH S.
First we had a reservation for thenFenton store and the truck broke down so were moved to this location. They lowered our rate, which was appreciated. We arrived for our 9am reservation and the truck wasn't back. Once it finally arrived we had to do the no contact registration. This took over 30 min. It was extremely frustrating. We didn't pull out of the lot until 10:40. Then when I got my receipt we were charged for a utility dolly, but we never had one. Only the appliance dolly.mike B.
When I arrived for my scheduled truck, the person running the operation wasn't on site when I arrived. I would not use this location again and I wouldn't recommend anyone to use it. When the individual running the operation arrived, 45 minutes after scheduled, he wasn't even helpful. Something to improve on would he customer service and the overall operation.Sam L.
Website said I could get the truck an hr earlier than my appt time. Nope!!! App didn't give me key code to unlock keys. Had to call 800 number and local number to retrieve key code. Will not be back.Curtis B.
Truck was very rough on highway. Think it needs some attention to suspension. Only had 71000 miles. Truck was clean both cab and cargo area.THOMAS D.
Person behind the counter asked if it 'lived on the street', when I questioned the need for me to park the vehicle. It was large and there wasnt much room for turning so I had told him I didnt feel comfortable. I ended up parking it myself.Joseph C.
I am extremely disappointed that U-Haul is not capable of updating their online site to reflect available rentals at each rental location. I rented a specific size truck at a location that is close to my home and the area where I needed the truck. The online site told me this size truck was available at the nearby location I chose. I later received a text telling me that this information was incorrect and that I had to rent a truck from a location that added nearly 20 extra miles to my rental. Of course, U-Haul would not give me a discount on the mileage rate for this added cost and inconvenience I had to incur. RENTER BEWARE WHEN RENTING FRON U-HAUL!!!!!!!!!TERRY T.
If we reserve a truck, we were told that we may not be able to pick it up at the location we reserved it at. Me may have to go further away to get it. I did not like that. If I â€˜reserve a truck at BB Station close to my home, then I should be able to count on picking it up close to my home. I almost changed companies because of that.STEPHEN J.
I need a call back. 952-836-8621Teresa R.
I completed the form online to make the reservation then i have give him the same information again over the phone. It just seemed a little sketchy. Then I was charged a 20 after hours fee. I returned the rental 2 hour early then my estimated ETA 5:00pm, around 3:00-3:15pm. The location is an BP gas station and I was never informed about what time is considered after hours. When I email the guy about it, he never responded. I know some how this guys was going screw me out of some extra money.Matthew C.
The person was not on site when I was scheduled to pick up. The truck was clean but the front wheels were out of alignment and the truck shook uncontrollably if I even approached the speed limit. This added hours onto a trip and made my drive of about 250 miles miserable.Olga H.
My scheduled pickup was at 8 am...I was informed to call someone over and over until I get an answer. He finally called me back (about 8:30 and told me he wasn't open until 9am). Luckily I had provided all of my info to the website prior to this and he let me check out truck with lockbox. Requested 24 blankets...he only had 12. Truck can was dirty and sticky. Cargo sea was not swept out. Truck bounced at speeds above 45mph.Keith J.
Very easy to rent and very accommodating!Matthew D.