Extreme y dirty location. Staff barely spoke English.. rental pickup was delayed a half hour, due to other rental client screaming and arguing with only onsite employee. A total clown show.
James S
Simko BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63128
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Customer Reviews
- 2.5 Average Customer Rating
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Attendant did not check anything, trailer or paperwork. A week later we were contacted by Uhaul that our trailer was five days late. It was never recorded as being returned.
MARK HIf I’d known self checkout was so time consuming I would’ve done pickup at a facility during regular hours.
Michelle WThe interior of the trailer was very dirty. It ruined several of our items. The “dirt” was a combination of grease and dust. It was a real mess. I picked up the trailer NOT from the location I ordered it from. I was asked to pick up the trailer at a different location. The new location didn’t have a person there. I had to FaceTime them to get help with how to hook it up.
richard jThe owner was unable to unhook the trailer from our vehicle and asked us to do all of the work. The trailer was too heavy to lift and there was not a jack available to take it off. A gentlemen that was at the store got a jack out of a car and used it to raise the trailer up so my Husband could get the trailer disconnected from our vehicle. Then the owner working the counter did not check in that we returned the trailer. I had to call Uhaul the next day and get them to process the check in.
STACI S