Weird pick up set up where you go into the gas station and are given a number to call. The cab of the truck had wrappers in it and my dad, who was the driver, found a long sleeve men’s shirt and two bottles left in the cab behind the center console and one was filled with urine. It was a Cherry Lime Body Armor bottle, so the liquid is supposed to be red but this was urine colored. The back of the truck had moving blankets left inside. I overall didn’t care about the blankets being left as long as I wouldn’t get charged for them so I made sure I let them know at drop off that they were already there. Just overall underwhelmed with the cleaning of the truck and pick up experience. I reported this to customer service and I was told the area manager Keith White was supposed to call me to follow up and he didn’t. I just received an email from a ‘noreply’ address saying I’ll get a $50 credit on my rental. Uh, I’m not sure a $50 credit and no phone call are a good enough response for having the experience of grabbing a bottle to help clean up only to realize you’ve accidentally picked up a bottle full of urine. If the email from Keith was not from a no reply email I would contact him first with my dissatisfaction before posting but it’s his lack of contacting that has led to this.
Julia P
Simko BP
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Saint Louis, MO 63128
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Customer Reviews
- 3.0 Average Customer Rating
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Not very friendly. Told me to put the trailer in a spot between the yellow lines which was rather difficult because his own car was in the way. Parking lot is not inviting.
Eric KVery good service! Was pleased!
Steven SAttendant greeted us and helped by letting us know where to park the vehicle and assisted with this.
Jonathan WNot a good experience at all. Really not a great experience with the rental person. They were not available at time of pickup and were not available by phone without U-Haul intervention. Then they were rude about picking up and did not have the vehicle/equipment ready Would not rent from again. 0/5 Based on experience, I would reconsider using Uhaul for my business and use a different company.
Matthew S