I was moved from one location to another because the booking did not match actual inventory. The employees did their best to help, but even they were frustrated with the situation.
Christopher M
U Save Park Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis Park, MN 55426
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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That whole remote experience was a pain and the website was terrible at walking through the steps.
Michael SDid not have the equipment I had reserved, shitty damaged truck, realized it was completely inadequate for my fairly simple needs, turned around immediately to return the truck, no ability to get a refund or compensation. So I spent $60, drove about a mile so I could turn around to go back. I was unable to get any kind of refund or compensation or accommodation. Your policies are terrible, your customer service abysmal, and I pray I will never need to rent a truck from you again. Ended up grabbing a truck from Menards for about $20, much better vehicle, service, price and actual employees who gave a fuck. Just awful. Zero stars. Will be promoting ANY other rental service. You used to have customer service and support, but no longer. Practically predatory now. It is sad to see.
THOMAS WThe truck had a gas leak and a check engine light. The truck was not well maintained.
MARIA SThe price quote I got online was about 34 dollars. Then after the drive I am billed 54. And THEN I received an “after hours service fee” of twenty dollars plus other fees tacked on that I will be disputing because I got the truck back early but nobody was there and the doors were locked. I put the key in the key drop and took pictures of the truck in the lot with time stamps because I feared I would be charged a late fee. I got a sketchy feeling about the guy working this location during the pickup so I’m glad I trusted my gut enough to take pictures of everything. I will be reviewing this location to warn people of lack of transparency on price and of the illegitimate charge tacked on.
TEREZA K