App didn’t give gate code, once we got in the lock boxes wweee all empty. The 1800 number tried to rearrange my whole day to drive half way around the city to get a different truck. The emergency line found the guy who lives on site… he was great to help us but, the poor guy that was waiting with us got sent to another location 2 minutes before he emerged. All in all the experience with trying to plan a college move was frustrating.
James F
U Save Park Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis Park, MN 55426
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It took me 30 minutes and multiple phone calls to the office to be let in the gate. I scheduled a truck rental in the app at 5:30pm, but there was no prompt to let me in the gate because I selected “office check out”. Very frustrating as the office worker was not happy or helpful until I basically begged him to help me. He kept saying use the app but there was nothing in the app prompting the truck pick up UNTIL he did something on his computer.
Dylan WOverall the location and the truck were just fine, but the customer service was very unprofessional. The clerk was talking to a friend on speakerphone the entire time, I couldn’t tell if he was talking to me or them. He also made uncomfortable remarks and assumptions about us and made the entire transaction very uncomfortable.
HOLLEE VThe gentleman behind the counter was very helpful- it seems that they are unable to provide other items aside from the Truck itself at this location. Perhaps the website is needing some updating so that customers don’t book a dolly/furniture pass/other equipment that a location is unable to provide. Gentleman behind the counter was able to help me remove the items from the order, and even extended our rental to 24hrs. I wish I remembered his name to thank him personally, he was great.
KYLE HI have rented UHaul trucks quite a few times over the years. My last truck had 105,000 miles, and was dented and scraped all the way around. My pick up was delayed 30 minutes as I had to wait in line to point out a over half a dozen scrapes/dents that didn't already have X stickers on them. The truck looked like it had been in a riot. The UHaul app is very cumbersome to use and had to be rebooted multiple times for pickup and I had to go in to see the attendant to complete the pickup. The app hung completely during drop off and wouldn't clear so I could restart the drop off. The attendant said she would check it in and email me a receipt. When I looked at my final bill receipt, there was a $25 cleaning fee. All I hauled was a clean mattress, bed frame, two dressers, and a dozen clean tote boxes with lids. The inside of the cab and cargo box were exactly as I received it. Because the app crashed at drop off, it didn't accept my photos of the inside of the cab and cargo area showing both were clean. I feel I should receive a credit on my credit card for the $25 cleaning fee.
Gregory L